Shipping policy

📦 Delivery Time = Production Time + Shipping Time

Production Time: 1–5 business days

(Some products may require additional time, which will be clearly stated on the product page)

Shipping Time: Varies by selected shipping method below

🚚 Shipping Methods & Fees

⚙️Production & Processing

All items are made-to-order and require a production process before shipping.

Production usually takes 1–5 business days unless otherwise stated on the product page.

We always recommend allowing extra time when placing your order, especially for time-sensitive occasions.

📮 Shipping Address

We ship to the address provided at checkout.

Please ensure your shipping information is correct before placing your order, as we are unable to modify addresses once an order has been shipped.

If a package is returned due to an incorrect or incomplete address:

1. The original shipping cost is non-refundable

2. Reshipping costs may apply depending on the situation

We are not responsible for packages marked as delivered by the carrier but reported missing or stolen. Please ensure your delivery location is secure.

🎁 Gift Orders

We are happy to ship directly to your recipient.

Orders are shipped in neutral packaging and do not include invoices, making them perfect for gifts.

🔍 Order Tracking

Once your order has shipped, a tracking number will be provided via email and updated on your order page.

You can track your shipment in real time using the provided tracking link.

💬 Need Help?

If you have any questions about your order or need assistance before shipment, please contact us:

📧 service@provcustom.com

We aim to respond to all inquiries within 24 hours.