Política de envio

 

📦 Delivery Time = Production Time + Shipping Time

Production Time: 1–5 business days (longer if noted in product description)

Shipping Time: Varies by selected method (see below)


🚚 Shipping Methods & Fees

 

Shipping Method Shipping Fee Shipping Time
Standard Shipping $8.00  12-16 business days
Expedited Shipping $12.00  8-12 business days
Urgent Shipping $28.00  4-5 business days

 

📌 Note: The estimated shipping time does not include production time and may be affected by carrier delays or extreme weather conditions. 
1.Please consider the processing time. Since these are special products there is a production process.
Production Time: 1–5 business days. Normally, production takes 1–5 business days. If a product requires more time due to special circumstances, we will clearly mention it in the product description.

Please always give some extra days when placing an order to avoid late shipments or other problems. Also be aware that any delays caused by the carrier will not be refunded.
Please feel free to contact us anytime. Our customer service team strive to reply to all messages within 24 hours.

 

📮 Shipping Address

For all orders, the shipping address provided at checkout will be used to fulfill your order.

1. If you checkout with PayPal, we will ship to the address saved in your PayPal account.

2. If you pay by credit/debit card, we will ship to the address entered during the checkout process.

✅ Please ensure that all shipping details are correct before placing your order.
❌ Shipping address or shipping method cannot be changed after the order has been shipped.

If a package is returned due to an incorrect or incomplete address:

1. Refunds will be processed minus the original shipping cost.

2. For personalized items, a 50% reshipment fee will apply if you wish to have the product resent.

To avoid delays or extra charges, we highly recommend double-checking your shipping details before completing your purchase.

 

🎁 Sending Your Gifts Directly

With ProvCustom, you can send gifts directly to your loved ones. We’ll make sure the package arrives without any invoice inside – perfect for surprises!


🔍 Order Tracking

Once your order has shipped, a tracking number will be:

1. Updated on your order page

2. Emailed directly to you

You can track your package in real-time using the tracking link provided.

 

💬 Need Help?

Customer satisfaction is extremely important to us. Please contact us if you have any problems with your order. If you have any questions or need to update your address before shipment, feel free to reach out:

📧 Email: service@provcustom.com